Terms of service
Terms of Service
Last updated:
September 2026
Overview
Welcome to Vastralia Pty Ltd ("Vastralia", "we", "us", or "our").
Vastralia operates this website and online store, including all related information, content, features, tools, products, and services available through the website (the "Services").
By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
If you do not agree to these Terms of Service, you must not use our Services.
Section 1 - Access and Account
By using our Services, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.
You agree to provide current, complete, and accurate information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Section 2 - Our Products
We make every reasonable effort to accurately display our products, descriptions, measurements, colours, and images.
Actual colours and appearances may vary due to device settings, monitor displays, lighting conditions, and manufacturing variations.
We reserve the right to modify, discontinue, or update products, pricing, descriptions, and availability at any time without notice.
Section 3 - Orders
When you place an order, you are making an offer to purchase products from Vastralia Pty Ltd.
All orders are subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit orders at our discretion, including where products are unavailable, pricing errors occur, payment is not approved, or fraudulent activity is suspected.
Orders cannot be guaranteed to be cancelled once processing has commenced.
Returns and refunds are governed by our Returns & Refunds Policy.
Section 4 - Pricing and Billing
All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
Shipping charges and any additional fees will be displayed at checkout before payment.
We reserve the right to change pricing, discounts, promotions, and product availability without prior notice.
You agree to provide current and accurate payment information for all purchases.
Section 5 - Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, weather events, customs processing, public holidays, or circumstances beyond our reasonable control.
Risk of loss or damage passes to you upon delivery of the goods.
Section 6 - Intellectual Property
All website content including text, graphics, logos, photographs, videos, designs, icons, product descriptions, branding, and software is owned by or licensed to Vastralia Pty Ltd and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, sell, scrape, or otherwise use any content without our prior written consent.
Section 7 - Optional Tools
We may provide access to tools, applications, or services operated by third parties.
These third-party tools are provided on an "as is" and "as available" basis without warranties of any kind.
Your use of any third-party tools is entirely at your own risk and subject to the provider's own terms and conditions.
Section 8 - Third-Party Links
Our website may contain links to third-party websites and services.
We are not responsible for the content, policies, security, accuracy, or practices of third-party websites.
Accessing third-party websites is done entirely at your own risk.
Section 9 - Relationship with Shopify
Our online store is hosted on Shopify, which provides the ecommerce platform enabling us to sell products and services to you.
Your purchases are made directly from Vastralia Pty Ltd and not from Shopify.
To the maximum extent permitted by law, Shopify is not responsible for transactions, products, delivery, refunds, warranties, or disputes arising between you and Vastralia Pty Ltd.
Section 10 - Privacy Policy
Your use of our Services is subject to our Privacy Policy.
By using our Services, you consent to the collection, use, storage, and disclosure of personal information as described in our Privacy Policy.
Section 11 - Feedback and Reviews
If you submit reviews, feedback, suggestions, comments, photographs, or other content, you grant Vastralia Pty Ltd a worldwide, royalty-free, perpetual licence to use, reproduce, publish, modify, and display such content for business and promotional purposes.
You warrant that your submissions do not infringe any third-party rights or contain unlawful material.
Section 12 - Errors, Inaccuracies and Omissions
Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping information, or availability.
We reserve the right to correct such errors and to cancel or update orders where necessary.
Section 13 - Prohibited Uses
You must not use our Services:
- For unlawful purposes.
- To infringe intellectual property rights.
- To distribute malware, viruses, or harmful code.
- To interfere with website functionality or security.
- To engage in fraudulent conduct.
- To scrape, copy, or extract website data without permission.
- To harass, abuse, threaten, or harm others.
We reserve the right to suspend or terminate access where these Terms are violated.
Section 14 - Automated Access and Agents
Automated systems, bots, crawlers, scrapers, artificial intelligence tools, and similar technologies may not access or interact with our website without our prior written permission.
We reserve the right to restrict, block, or deny access to any automated activity that may affect website performance, security, or intellectual property.
Section 15 - Termination
We may terminate or suspend your access to our Services at any time and without notice if we believe you have breached these Terms of Service.
Any obligations or liabilities incurred before termination will survive termination.
Section 16 - Disclaimer of Warranties
To the maximum extent permitted by law, our Services are provided on an "as is" and "as available" basis.
We make no guarantee that the website will be uninterrupted, error-free, secure, or available at all times.
Nothing in these Terms excludes any rights that cannot be excluded under Australian Consumer Law.
Section 17 - Limitation of Liability
To the extent permitted by law, Vastralia Pty Ltd shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or Services.
Our liability for any claim relating to products or Services is limited to the remedies available under Australian Consumer Law.
Section 18 - Indemnification
You agree to indemnify and hold harmless Vastralia Pty Ltd, its directors, employees, contractors, affiliates, and service providers from claims, damages, losses, liabilities, and expenses arising out of your breach of these Terms or misuse of our Services.
Section 19 - Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain in full force and effect.
Section 20 - Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any policies published on our website, constitute the entire agreement between you and Vastralia Pty Ltd concerning the use of our Services.
Section 21 - Assignment
You may not assign or transfer your rights under these Terms without our written consent.
We may assign our rights and obligations under these Terms without restriction.
Section 22 - Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of Queensland, Australia.
Any dispute arising from these Terms or use of our Services shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
Section 23 - Headings
The headings used in these Terms are provided for convenience only and do not affect interpretation.
Section 24 - Changes to Terms of Service
We reserve the right to update, modify, or replace these Terms of Service at any time.
Changes will become effective when published on this website. Continued use of our Services after updates are published constitutes acceptance of those changes.
Section 25 - Contact Information
Questions about these Terms of Service should be directed to:
Vastralia Pty Ltd
Australia
Email: vastraliaofficial@gmail.com
Nothing in these Terms of Service excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
Where a provision of these Terms of Service conflicts with the Australian Consumer Law, the Australian Consumer Law will prevail to the extent of that inconsistency.