Shipping policy
Shipping Policy
Last updated:
September 2026
This Shipping Policy explains how shipping, free shipping, and delivery work at Vastralia Pty Ltd. By placing an order, you agree to the terms below.
1. Shipping Methods and Rates
We offer standard shipping and, where available, express shipping within Australia.
Shipping costs are calculated at checkout based on your delivery location and the size and weight of your order.
The shipping cost and estimated delivery time for each available shipping option will be displayed at checkout before payment is completed.
All prices shown on our website are in Australian Dollars (AUD) and include GST where applicable.
We use trusted delivery partners, including Australia Post and other reputable carriers, and may choose the carrier best suited to your order.
2. Free Shipping
Free standard shipping may be offered on eligible orders during promotional periods or when spending thresholds specified on our website are met.
Unless otherwise stated, free shipping applies only to standard shipping within Australia.
Express shipping and upgraded delivery services are charged at the rates displayed during checkout.
Free shipping promotions may exclude certain items, oversized products, remote locations, or other destinations as specified on the product page or during checkout.
Free shipping offers cannot be combined with other shipping promotions unless expressly stated.
If a refund, cancellation, or order adjustment reduces the order value below the applicable free shipping threshold, we reserve the right to deduct the original shipping cost from any refund, except where prohibited by Australian Consumer Law.
We may modify or discontinue free shipping offers at any time. Changes will not affect orders already placed and paid for.
3. Where We Deliver
We deliver to residential and business addresses across Australia.
PO Box delivery is available where supported by the selected shipping carrier.
Some remote or regional areas may experience longer delivery times and, in certain cases, additional delivery charges. Any applicable surcharge will be displayed before payment.
We do not currently offer international shipping unless specifically stated on our website.
4. Processing and Delivery Times
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Estimated delivery times commence once the order has been dispatched.
Standard delivery generally takes 3–10 business days depending on your location.
Express delivery timeframes will vary according to carrier schedules and destination.
Delivery estimates are provided as a guide only and are not guaranteed.
Delays may occur due to carrier disruptions, weather conditions, public holidays, peak shopping periods, customs inspections, or other circumstances beyond our reasonable control.
Once your order has been shipped, tracking details will be provided via email, SMS, or other available communication methods.
5. Delivery Address
Customers are responsible for ensuring all delivery information provided at checkout is accurate and complete.
If you notice an error in your address, please contact us immediately at vastraliaofficial@gmail.com.
While we will make reasonable efforts to amend address details before dispatch, changes cannot be guaranteed once an order has been shipped.
Where an order is returned due to an incorrect or incomplete address or failure to collect the parcel, additional shipping charges may apply before re-delivery.
6. Delivery and Signature Requirements
Certain deliveries may require a signature upon receipt.
If nobody is available to receive the parcel, the carrier may leave a collection notice or redirect the parcel to a local collection point.
Where you authorise delivery without a signature or request that a parcel be left in a safe place, you accept responsibility for the parcel after delivery. We are not liable for loss, theft, or damage occurring after the parcel has been delivered as instructed, except where required by law.
7. Damaged, Incorrect or Missing Items
Unboxing Video (Strongly Recommended)
To assist with the investigation of damaged, incorrect, or missing item claims, we strongly recommend recording a continuous unboxing video showing:
- The sealed package before opening.
- The shipping label.
- The unpacking process.
- The contents received.
If your order arrives damaged, faulty, incomplete, or incorrect, please contact us within 48 hours of delivery at vastraliaofficial@gmail.com.
Please include:
- Your order number.
- Clear photographs of the item.
- Photographs of the packaging and shipping label.
- A description of the issue.
- Your unboxing video where available.
We will investigate the matter and, where appropriate, provide a replacement, repair, store credit, or refund in accordance with Australian Consumer Law.
If no unboxing video is available, we may request additional evidence before assessing the claim.
If a parcel appears lost or significantly delayed, please contact us and we will work with the delivery carrier to investigate.
8. Returns, Refunds and Consumer Rights
Our Shipping Policy should be read together with our Returns & Refunds Policy.
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Customers are entitled to remedies including repair, replacement, or refund where goods fail to meet consumer guarantees under applicable law.
9. Contact Us
Vastralia Pty Ltd
Australia
Email: vastraliaofficial@gmail.com