Shipping Policy
Last updated:
September 2026
This policy explains how shipping, free shipping, and delivery work at Vastralia Pty Ltd (ABN [ABN]). By placing an order, you agree to the terms below.
1. Shipping Methods and Rates
We offer standard shipping and, where available, express shipping within Australia.
Shipping costs are calculated at checkout based on your delivery location and the size and weight of your order. [Standard shipping: $[amount] flat rate. / Express shipping: $[amount].]
The shipping cost and estimated delivery time for each option are shown at checkout before you pay. All prices include GST where applicable.
We use trusted carriers such as Australia Post and may choose the carrier that best suits your order.
2. Free Shipping
Free standard shipping applies to orders of the amount mentioned in promotions (after discounts, including GST where applicable) delivered to an Australian address.
Free shipping applies to standard shipping only. Express or other upgraded options are charged at the rate shown at checkout.
Free shipping may not apply to certain items or locations. Where this applies, it will be stated on the product page or at checkout.
Free shipping cannot be combined with other shipping offers unless stated.
If a refund or cancellation brings your order below the free shipping threshold, we may deduct the standard shipping cost from your refund (this does not apply to refunds for faulty or damaged goods).
We may change or end free shipping offers at any time. Changes will not affect orders already placed.
3. Where We Deliver
We ship to street addresses across Australia. [We cannot deliver to PO Boxes. / We deliver to PO Boxes via Australia Post only.]
Remote or regional areas may incur a surcharge or may take longer. If a surcharge applies, you will see it at checkout before you pay.
[We do not currently ship internationally.]
4. Processing and Delivery Times
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Estimated delivery is 3–10 business days after dispatch, depending on your location and shipping method.
Delivery times are estimates only. Delays can occur due to carrier issues, weather, public holidays, sale periods, or other events outside our control.
Once your order ships, we will email, SMS, or WhatsApp tracking details where available.
5. Delivery Address
Please check your delivery address carefully at checkout. You are responsible for providing a correct and complete address.
If you notice a mistake, contact us as soon as possible at vastraliaofficial@gmail.com. We will try to update it before dispatch, but we cannot change it once the order has shipped.
If an order is returned to us because of an incorrect or incomplete address, or because it was not collected, we may charge you the cost of re-sending it.
6. Delivery and Signature
Where a carrier requires a signature, someone must be available to receive the parcel. Otherwise, the carrier may leave a card for collection from a nearby post office or depot.
If you authorise "Leave in a Safe Place", please choose a secure location. We are not responsible for loss or theft after the parcel has been left where you authorised, except as required by law.
7. Damaged, Incorrect or Missing Items
Unboxing Video (Strongly Recommended):
To help us process claims quickly, we recommend recording a continuous video as you open your parcel, showing the sealed package, shipping label, and item as you unpack it.
If your order arrives damaged or incorrect:
Contact us at vastraliaofficial@gmail.com within 48 hours of delivery. Please include your order number, clear photos of the item, packaging, shipping label, and your unboxing video where possible.
We will review your claim and, where approved, offer a replacement, repair, or refund.
If you do not have a video, we may ask for other evidence, such as additional photos of the item and packaging.
Lost or Delayed Parcels:
If your order has not arrived within 5 business days of the estimated delivery window, contact us at vastraliaofficial@gmail.com and we will investigate with the carrier.
8. Returns, Warranties and Your Rights
We do not offer refunds or exchanges for change of mind, incorrect size selection, or colour preference unless stated in our Returns Policy.
Minor colour differences caused by screen settings or lighting are not considered defects.
We do not offer any additional warranty beyond what the law requires.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.
9. Contact Us
Vastralia Pty Ltd
vastraliaofficial@gmail.com
Brisbane, QLD